Mega Yacht Refit and Repair Yard  
Lowest Service Rates

At Rybovich, “To set the international standard for Super Yacht customer service - one satisfied customer at a time” is our mission.  We have made a name for ourselves in an exclusive and demanding industry through the integrity, innovation and dedication of our people.  Be a part of this innovative team in a crucial role that leads the delivery of quality work through talented people in our trade shops.

JobName
Tug/Tow Operator
JobDescription
Position Summary:
The primary or lead Tug operator in charge of safely moving large yachts in and around Rybovich facilities. This would include but not be limited to dead ship tows, dry docking of vessels, moving barges and support equipment, relocating vessels from different facilities and more. Also some dock work such as fueling of vessels, docking and undocking, customer service relations, billing and general dock labor. Working closely with Guest Services, ensuring all vessel crews are welcomed and catered to as needed. Administration skills will be needed to also track, submit and control all marina billing. This includes creating invoices and ensuring accuracy and submitting to vessels. Assist large events several times a year.
Responsibilities:
• Primary tug captain in charge of all boat movements in and around Rybovich
• Prepare and submit billing to all marina customers • Maintain and safely operate all marina equipment
• Complete daily computer based logs and other documents • Tow multiple size vessels in various states of readiness
• Communicate and attend service meetings as necessary
• Communicate clearly with vessel captains and use VHF radios
• Provide floats and other marine needs to vessels.
• Working with Dockmaster ensuring all new and large vessels are welcomed regardless of time.
• Formulate, affect, interpret, or implement management policies or operating practices
• Provides consultation or expert advice to management
• Handles complaints, arbitrates disputes, or resolves grievances
• Overtime, nights and weekend work may be required as customer service needs fluctuate is required

Qualifications:
Service/Interpersonal Skills:

• Reading - Requires reading to understand very complex material
• Writing - Requires writing to provide information where some creativity is needed
• Mathematical – Computing standard and non-standard formulas/ratios and understanding the appropriate applications in which to use each
• Planning/Organizing – Plans day to day activity of this job only and takes individual initiative to perform daily workflow.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Problem Solving Complexity - Work is diversified and involved, resulting in some unique problems. Judgment is required to adapt standard practices and principles to meet new conditions
• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan
• Technical - Possess an advanced knowledge and technical ability in the marina. Intermediate ability to work with Microsoft Outlook and timekeeper
• Customer Focus: Is dedicated to meeting the expectations of customers, through effective relationships with the internal and external customers, trust, and respect.
• Integrity & Trust: Keeps confidences with sensitive information. Is widely trusted to share appropriate information in a truthful, helpful manner.
• Process Management: Separates and combines tasks into efficient work flow to get things done, while simplifying to get more out of fewer resources.

Experience and Education:
High School Diploma or GED is required some college/associate’s degree is preferred and 3-5 years of verifiable experience in the field.
Advanced knowledge of the skills respective to the Marina
Advanced ability to work with Microsoft Office and timekeeper Situational Leadership or similar manager coaching skill training
100 ton, Master with towing endorsement. STCW
Clean driving record

Physical Requirements:
The ability to stoop, crouch, pull, reach, grasp, lift up to 25 lbs, push, stand, walk, talk, listen and remain outside in adverse weather for long periods of time are essential.

Must be authorized to work in the United States on a full-time basis for any employer.
If you are interested in a career at Rybovich, please forward your resume or CV to HR@Rybovich.com

Rybovich  provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

Rybovich strongly advocates a safe work environment and a workplace free of drugs and alcohol. Rybovich requires pre-employment drug and alcohol screening.

 

INFO@RYBOVICH.COM
4200 NORTH FLAGLER DRIVE  |  WEST PALM BEACH, FLORIDA 33407, USA
(+1) 561 844 1800