Mega Yacht Refit and Repair Yard  
Lowest Service Rates

At Rybovich, “To set the international standard for Super Yacht customer service - one satisfied customer at a time” is our mission.  We have made a name for ourselves in an exclusive and demanding industry through the integrity, innovation and dedication of our people.  Be a part of this innovative team in a crucial role that leads the delivery of quality work through talented people in our trade shops.

JobName
Service Manager
JobDescription
The Service Manager is the direct representative of the shipyard to the customer, managing the delivery of yacht repair and re-fit services involving multiple trade and technical areas. Through detailed planning and direction the Service Manager oversees project completion and safety, while meeting agreed upon scheduling and budgetary parameters.

Responsibilities
• Maintain customer relationships to gather project requirements, determine realistic project expectations, and communicate those expectations to team members and project stakeholders throughout the project life cycle
• Direct and administer project schedules and budgets, including changes and additional work authorizations that are important to the customer’s expectation for quality, delivery, and cost
• Partner with Trade Managers to determine assignments of specific trade labor required, including assessment of sub-contractors, to meet customer expectations for project delivery
• Ensure safety of all team members assigned to each project
• Assess ambiguous situations and provide clarity to team and stakeholders as required
• Resolve outstanding invoice questions and assures timely collection
• Ensure timely procurement of materials, outside purchases and sub-contractors to meet project schedules.

Required Skills
Service/Interpersonal Skills
• Dedicated to meeting the expectations of customers, through effective relationships, trust and respect
• Seizes more opportunities than others with high energy for things he/she sees as challenging
• Separates and combines tasks into efficient work flow to get things done, while simplifying to get more out of fewer resources
• Displays endurance and capacity for a fast pace
• Steadfastly pushes self and others for results
• Ability to articulate project risks and issues to stakeholders
• Manages third party vendors/subcontractors
• Tendency to be outgoing, people-oriented and participate with others
• Uses available information to make decisions quickly
• Ensures project documents and invoices are complete, current, and stored appropriately
• Proven ability to deliver projects on time and in scope
• Overtime, nights and weekend work may be required as customer service needs fluctuate

Technical Skills
• Knowledge of trade applications and regulations with marine classification agencies (e.g. Lloyds, ABS, DnV, MCA)
• Intermediate or advanced skills in MS Office suite (excel, word)

Physical Requirements • The ability maneuver in a variety of spaces on board vessels, and lift up to 50 lbs. is required.

Experience
• 1 - 5 years in project management of small, moderately complex projects
• Marine and shipyard experience, involving problem solving with client’s technical and structural challenges
• Technical engineering management experience with refits or new builds on luxury recreational vessels preferred

Education/Certifications
• High school or GED required
• Undergraduate degree preferred in Business or Engineering, with appropriate technical experience (qualifying experience if education is not at the undergraduate level)
• Project Management Methodologies Training or Certification preferred
If you are interested in a career at Rybovich, please forward your resume or CV to HR@Rybovich.com

Rybovich  provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

Rybovich strongly advocates a safe work environment and a workplace free of drugs and alcohol. Rybovich requires pre-employment drug and alcohol screening.

 

INFO@RYBOVICH.COM
4200 NORTH FLAGLER DRIVE  |  WEST PALM BEACH, FLORIDA 33407, USA
(+1) 561 844 1800